Refund policy

Refund & Returns Policy

Thank you for shopping with UNTAMD. We hope you love your purchase. If something isn't quite right, we're happy to help.

Returns

We offer 28-day returns from the date of delivery. A £2.70 return label fee is deducted from your refund.

To request a return, please click here to access your UNTAMD account.

Sign in using your email address, select your order and submit your return request.

Once approved, you'll receive an email with your return label and instructions.

Return Conditions

For returns under our 28-day policy, items must:

  • Be unused, unworn and in their original condition.

  • Have their original tags and labels intact.

  • Be returned with their original packaging.

  • Show no signs of wear, damage or alteration.

We reserve the right to decline voluntary returns that do not meet these conditions. Your statutory rights remain unaffected.

Exclusions

Earrings: Earrings are excluded from our additional voluntary 28-day change-of-mind returns policy for hygiene reasons. Applicable statutory cancellation and faulty-goods rights remain unaffected.

Final sale items: Items specifically marked as final sale are excluded from our additional voluntary return period. Applicable statutory rights remain unaffected.

Return Shipping

UK returns cost £2.70 for the return label, which is deducted from your refund.

Once your request has been approved, you'll receive a Royal Mail return label with all necessary shipping details.

Please securely package your item, attach the provided label and follow the return instructions.

For international returns, please contact our team for assistance.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method.

We aim to process voluntary returns within 10 working days of receipt. Refunds covered by statutory cancellation rights will be processed within the applicable legal deadlines.

Please allow additional time for your payment provider to process the refund.

Exchanges

If you would prefer an exchange, please contact untamd@untamd.co.uk.

Exchanges are subject to stock availability. If your preferred item is unavailable, we can discuss an alternative or arrange an eligible refund.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us at untamd@untamd.co.uk.

We'll assist with a repair, replacement or refund in accordance with your statutory rights.

Your Statutory Rights

This policy does not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

For most eligible online purchases, you have 14 days from delivery to notify us of cancellation, followed by a further 14 days to return the goods. These rights apply independently of UNTAMD's additional 28-day returns policy.

Contact Us

For any questions or assistance with returns, please contact our Customer Service team.

Email: untamd@untamd.co.uk

Phone: +44 (0) 7400054000