We want our customers to be 100% satisfied with their purchases, and we understand that sometimes it is hard to buy online such personal items as jewellery. This is why, if you find you are not completely happy with your new product, we offer the option of returning it for either a refund or an exchange.
If you find you are not completely pleased with your jewellery, we provide returns within 28-days from the purchase date at the cost of £2.70 for the shipping label, which will be deducted from the original payment method. All items must be returned in perfect condition: not used, washed or worn and in the original packaging and labels.
Once the jewellery will be received and inspected by our experts, we will submit the refund. The only exceptions from this return policy are earrings and all SALE items. Please read our Refund Policy for further information.
We are utterly committed to providing our customers with a satisfying shopping experience. That is why we offer a lifetime warranty to replace any items that fail to live up to the highest standards we strive for at UNTAMD. All our manufacturers use strict quality checks procedures and materials of the highest standards, including the excellent craftmanship methods used for production. We, therefore, offer a lifetime warranty for any item that does not maintain this level of quality over time, meaning we will replace it with a product of the same value or less.
While the return and exchange policy must respect a 28-day time window, our warranty does not have the same limitation. We commit to assisting you at any point during your possession of our jewellery.
Our lifetime warranty is only valid for the original purchaser and cannot be transferred to a third entity.
Our lifetime warranty does not cover any damage caused by everyday use of the products, such as tear (such as snapping due to force), theft or loss. We strongly recommend keeping your jewellery in a safe and secure place, away from any source of humidity.
Although we do understand that you might wish to have your jewellery altered, any third-party changes to the items, including resizing, polishing or engraving, will make the warranty inapplicable. Any shipping cost for replacement or repair services will be responsibility of the consumer.
Warranty claim process
For any query regarding the lifetime warranty or our return policy, we invite you to write an email to the following address:
A member of our team will be in touch, and we will be happy to assist you and advice on the best route to take to make sure you will always wear the best jewellery.